Shipping Policy

At Prime Craft, we aim to process and deliver your orders quickly and safely across Pakistan.

1. Shipping Locations

Prime Craft currently delivers orders throughout Pakistan, subject to courier service availability in the customer's area.

2. Delivery Time

Our estimated delivery times are:

• Lahore: 24–48 hours

• Other Cities in Pakistan: 2–5 business days

Delivery times are estimates and may vary due to public holidays, weather conditions, courier delays, incorrect address information, or other circumstances beyond our control.

3. Order Processing

Orders are processed after order confirmation. We may contact you by phone to verify your order and delivery details before dispatch.

Customized or made-to-order products may require additional processing time, which will be communicated to the customer where applicable.

4. Shipping Charges

Shipping charges may vary depending on the delivery location, order size, weight, and applicable delivery arrangements. Any applicable shipping charges will be communicated or displayed before the order is confirmed.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and active contact number.

Prime Craft is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Delayed or Failed Delivery

If a delivery is delayed or unsuccessful because the customer is unavailable, unreachable, or has provided incorrect information, the courier may make another delivery attempt or additional charges may apply.

For significant delivery delays, customers can contact Prime Craft for assistance.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photos or videos of the product and packaging.

Eligible cases will be handled according to our Return & Refund Policy.

8. Shipping Delays

Prime Craft makes every reasonable effort to meet the stated delivery timelines. However, delays may occur due to circumstances beyond our control, including severe weather, public holidays, courier disruptions, road closures, or other unforeseen events.

9. Contact Us

For any questions regarding shipping or delivery, please contact:

Trade Name: Prime Craft
Phone: 03016849506
Email: wasayimran33@gmail.com
Physical Address: Prime Craft, Saggian, Lahore 54000, Pakistan

Prime Craft
Saggian, Lahore, Pakistan