Refund policy

Return & Refund Policy

Effective Date: August 22, 2026

At Prime Craft, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or replacement according to the terms below.

1. Return Eligibility

To be eligible for a return, the following conditions generally apply:

  • The return request must be made within 7 days of receiving the order.

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, accessories, and other included items where applicable.

  • Proof of purchase or order details may be required.

  • Products that have been damaged due to misuse, negligence, or improper handling may not be eligible for return.

2. Damaged or Defective Products

If your order arrives damaged or the product is defective, please contact us as soon as possible.

We may request clear photos or videos showing the product and its packaging so that we can assess the issue.

If the product is confirmed to be damaged, defective, or incorrectly supplied by Prime Craft, we may offer a replacement, exchange, or refund, depending on the circumstances.

3. Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

After verification, we may arrange a replacement or refund as appropriate.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Customized or personalized products

  • Products made specifically according to a customer's requirements

  • Products that have been used, altered, damaged, or modified after delivery

  • Items returned after the applicable return period

  • Products without their original packaging where the packaging is necessary for safe return

5. Return Shipping

If the return is due to an incorrect, defective, or damaged product supplied by Prime Craft, we may cover the applicable return shipping costs.

For returns due to reasons other than a fault or mistake by Prime Craft, the customer may be responsible for return shipping costs.

6. Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where possible.

Refund processing times may vary depending on the payment method or financial institution.

7. Exchanges and Replacements

Where applicable, Prime Craft may provide a replacement or exchange instead of a refund.

Replacement availability is subject to product availability. If the same product is unavailable, we may offer an alternative solution or refund.

8. Order Cancellation

You may request cancellation of an order before it has been processed or shipped.

Once an order has been dispatched or a customized product has entered production, cancellation may no longer be possible.

9. How to Request a Return or Refund

To request a return, exchange, replacement, or refund, please contact us with:

  • Your name

  • Order number

  • Phone number

  • Reason for the return

  • Photos or videos of the product, if applicable

Please contact us using the information below.

10. Policy Changes

Prime Craft reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

For return, refund, or exchange requests, please contact:

Trade Name: Prime Craft
Phone: 03016849506
Email: wasayimran33@gmail.com
Physical Address: Prime Craft, Saggian, Lahore 54000, Pakistan

Prime Craft
Saggian, Lahore, Pakistan